ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
STANDARD MINIMUM QUALIFICATIONS
Education: University Degree/Diploma with a higher technical background supplemented by technical training in electronic or telecommunications, computer technology or other related field.
Language: Fluency in English both oral and written communication
ORGANIZATIONAL CONTEXT
The Job holder will report to the Information Technology Officer. At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.
JOB PURPOSE
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
- Administer user access to systems and databases, monitor system and application usage.
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization.
- Respond to basic queries about technology and systems to support the correct application of
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to Inventory management officer to ensure materials are effectively tracked.
- Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
- With direction from the Business Transformation Officer, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Elicit and document business needs in accordance with end user requirement.
- Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries and networks.
- Identify and recommend initiatives that take advantage of opportunities to enhance and improve systems and processes while reducing costs.
- Under the supervision of the Business Transformation Officer, provide technical support to Country Office IT projects.
- Perform any other duties as required.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
OTHER SPECIFIC JOB REQUIREMENTS
- Analytics tools – PowerBI, Tableau, Data collection tool programming and utilization, trending innovations supporting alleviation of hunger and poverty. General knowledge of IT service management, IT Governance, UN system policies, rules, regulations and procedures.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- At least two years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, application design, helpdesk and project support services. Basic hardware and software troubleshooting experience.
DEADLINE FOR APPLICATIONS
The deadline for submission of application is 31 May 2017